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Disclaimer
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Over the past several years, our Department has been working with county Departments of Social Services on improving the integration of services that are provided at the local level.  Our goal is to assure that families are served in a comprehensive way and that the state and counties are working together to make operational improvements, maximize the use of technology, and assure that our service delivery system is as efficient as possible.

In support of this effort, the Division of Child Development and Early Education (DCDEE) has begun work on the child care component of the larger DHHS case management system (NC FAST).  This project will be designed to improve and streamline our application process, provide better case management capabilities across services and ultimately incorporate a new process for collecting and assuring time and attendance within the child care program.

In advance of these upcoming changes, DCDEE will discontinue utilization of the SEEK time and attendance system after April 30, 2015.   Information specific to next steps for local purchasing agencies, child care providers and parents can be found In the memorandums below. 

Important Note for child care providers:  Do not dispose of your POS machine(s) as these remain property of the vendor.  Additional instructions will be forthcoming for how to return the machine(s) to the vendor. 

Memorandums

Child Care Providers

Customer Service and Contacts

Customer Service
  • Parents
    You can reach the Cardholder Call Center at 1-877-766-2322. It is available 24 hours a day 7 days a week to all SEEK cardholders.
  • ACS Provider Help Line: 866-217-1076
    Call this number only to request a SEEK Provider Packet or for questions about any of the documents in the packet.
  • ACS Provider Call Center: 877-606-2776
    Call this number to address the following issues:
    • Receipt of the SEEK packet
    • Paperwork missing from the packet
    • POS installation questions
    • POS device has not been received
    • Leasing a POS device
    • POS troubleshooting
    • Provider Manual questions
    • Provider Web Portal questions
    • How to interpret information in the web portal concerning swipes
  • ACS Secure Fax Number: 855-443-1789
    Use this number to fax completed POS enrollment packet to ACS
  • County Staff
    You can contact the Subsidy Services Section at 919-527-6590.



NC DHHS NC.GOV DHHS Excels NC Race to The Top Early Learning Challenge

2201 Mail Service Center | Raleigh, NC 27699-2201
919-527-6335 | 1-800-859-0829 (In State Only)

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