If a parent, guardian or other concerned citizen thinks that a child care program is not meeting the licensing requirements, a complaint can be made to the Division. Examples of issues that might be reported include:
The Division will also investigate any reports of child abuse or neglect.
Documentation of Administrative Penalties
Effective January 1, 2006, following the substantiation of any abuse or neglect complaint or the issuance of any administrative action against a child care facility, the child care operator shall notify parents of children currently enrolled. The notification shall be in writing and shall include information on the nature of the substantiated complaint or the type of administrative action taken. This includes administrative actions that are under appeal with the Office of Administrative Hearings. The operator shall maintain copies of documentation of the substantiated complaint investigation or the administrative action issued against the facility for the past three years in a binder, which shall be accessible to parents.
Complaint Investigation Procedure for Licensing Requirements
Call the Division at 800.859.0829 (In-State only) or 919.527.6335. Ask to speak to someone in Intake Unit (calls can be made anonymously). When you call you will need to have:
The Division makes an unannounced visit to discuss the complaint with the provider. Dependent upon the nature of the complaint, various aspects of the program will be monitored. For example, if the complaint was about the nutritional content of meals, the consultant would generally visit during lunchtime and review what was being served. Menus from current and previous weeks could also be reviewed, and a discussion with the provider about the program's policy for meals could also take place.
A copy of the complaint report, and any supporting documentation, is placed in the program's master file, and available to the public for review.
Complaint Investigation Procedure for Abuse and/or Neglect
Any individual who suspects that abuse or neglect has occurred, or is occurring, has a legal responsibility to make a report. Reports can be made by calling either the Division intake unit, at 800.859.0829 (In-State only) or 919.662.4499, or your local department of social service's child protective services intake unit. Calls can be made anonymously. When you call you will need to have:
The Division makes an unannounced visit to discuss the complaint with the provider. The local department of social services worker will also make a visit. Sometimes the Division and the DSS worker will make their visit at the same time. As necessary, additional interviews of children, staff, family members and other community members might occur.
NOTE: The investigation typically takes two or more months to complete.
A copy of the complaint report, and any supporting documentation, is placed in the program's master file, and available to the public to review.
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